Apple iPhone 16 Pro

iOS 18

I can't turn on my Apple iPhone 16 Pro iOS 18

Cause 2 of 3: Your phone doesn't turn on correctly

To be able to turn on your phone, it needs to be done correctly.

Solution: See how to turn on your phone.

Step 1 of 5

Turn on your phone

Press and hold the Side button until your phone is turned on.

Step 2 of 5

Turn on your phone

Slide your finger upwards starting from the bottom of the screen.

Step 3 of 5

Enter your PIN

If your SIM is locked, key in your PIN and press OK.

Step 4 of 5

Turn off your phone

Simultaneously, press and hold the Side button and the Bottom volume key until the power off icon is displayed.

Step 5 of 5

Turn off your phone

Press and drag the power off icon right.

1 Turn on your phone

Press and hold the Side button until your phone is turned on.

Slide your finger upwards starting from the bottom of the screen.

2 Enter your PIN

If your SIM is locked, key in your PIN and press OK.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from One NZ.

3 Turn off your phone

Simultaneously, press and hold the Side button and the Bottom volume key until the power off icon is displayed.

Press and drag the power off icon right.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›