Apple iPhone 13

iOS 17

I can't make voice calls on my Apple iPhone 13 iOS 17

Cause 3 of 3: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls on your phone.

Step 1 of 5

Find "Keypad"

Press the phone icon.

Step 2 of 5

Find "Keypad"

Press Keypad.

##002#

##002#

Step 3 of 5

Cancel all diverts

Key in ##002# and press the call icon.

Step 4 of 5

End call

Press Dismiss.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Press the phone icon.

Press Keypad.

Key in ##002# and press the call icon.

##002#

Press Dismiss.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection