Apple iPhone 12 Pro

Apple iPhone 12 Pro

iOS 17

I can't use the internet connection on my Apple iPhone 12 Pro iOS 17

Cause 2 of 4: Mobile data is turned off

To use your phone's internet connection, mobile data needs to be turned on.

Solution: Turn on mobile data.

Step 1 of 5

Find "Mobile Service"

Press Settings.

Step 2 of 5

Find "Mobile Service"

Press Mobile Service.

Step 3 of 5

Turn mobile data on or off

Press the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

Turn use of mobile data for applications on or off

Press the indicators next to the required applications to turn the function on or off.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Mobile Service"

Press Settings.

Press Mobile Service.

2 Turn mobile data on or off

Press the indicator next to "Mobile Data" to turn the function on or off.

3 Turn use of mobile data for applications on or off

Press the indicators next to the required applications to turn the function on or off.

4 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection