Apple iPhone 12 Pro

Apple iPhone 12 Pro

iOS 17

I can't receive voice messages on my Apple iPhone 12 Pro iOS 17

Cause 2 of 4: Incoming calls aren't diverted to your voicemail

To receive voice messages, you need to divert calls you can't answer to your voicemail.

Solution: Divert calls to your voicemail.

Step 1 of 8

Find "Keypad"

Press the phone icon.

Step 2 of 8

Find "Keypad"

Press Keypad.

**21*707#

**21*707#

**21*707#

Step 3 of 8

Divert all calls

Key in **21*707# and press the call icon.

**61*707*20#

**61*707*20#

**61*707*20#

Step 4 of 8

Divert missed calls

Key in **61*707*20# and press the call icon.

**62*707#

**62*707#

**62*707#

Step 5 of 8

Divert if unavailable

Key in **62*707# and press the call icon.

**67*707#

**67*707#

**67*707#

Step 6 of 8

Divert if busy

Key in **67*707# and press the call icon.

Step 7 of 8

End call

Press Dismiss.

Step 8 of 8

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Keypad"

Press the phone icon.

Press Keypad.

2 Divert all calls

Key in **21*707# and press the call icon.

**21*707#

3 Divert missed calls

Key in **61*707*20# and press the call icon.

Key in the required number of seconds before the call is diverted, e.g. 20. The number needs to be divisible by 5.

**61*707*20#

4 Divert if unavailable

Key in **62*707# and press the call icon.

**62*707#

5 Divert if busy

Key in **67*707# and press the call icon.

**67*707#

6 End call

Press Dismiss.

7 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection